Blocked toilet?
In a single-bathroom home, that may need emergency dispatch. If more than one toilet, maybe it can wait. You tell us how to support your tenants.
Property Management Answering Service
Call Support by your rules.
StatCall currently supports property management clients ranging from small 4-unit properties to communities with 350 units, including both market-rate and subsidized housing.
We take the message and dispatch ONLY when your instructions say to do so.
Your tenants may be reporting maintenance concerns, access issues, noise complaints, safety concerns, utility problems, or true emergencies. We follow the criteria you provide so routine issues can be documented for the next business day while urgent situations reach your on-call team.
We don't guess, we follow the criteria your property team has given us.
Common call handling examples
- Capture tenant name, unit, callback number, property, and issue details.
- Separate routine maintenance messages from true emergency calls.
- Dispatch your on-call team only when the caller's situation matches your escalation rules.
Heating and Air
If a tenant is having heating or cooling problems, if it's not hotter than X or cooler than Y, then we hold it, otherwise we dispatch.
Lockouts
If your policy is the tenant pays for a locksmith, we will pass on that information for you. If it is urgent, we will dispatch it immediately.
Want us to follow your maintenance criteria?
Tell us how your team defines routine, urgent, and emergency calls. We can help map that into a clear answering-service workflow.