After-hours calls
Patients reach our trained phone agent after your doors close, handling messages according to your office protocols, and escalating when necessary.
Healthcare Answering Service
A live voice when it matters most.
StatCall has been answering for healthcare practices for decades, with HIPAA trained agents supporting our clients' call-taking protocols.
Professional call support for your patients and your practice.
Medical calls often need more care than a basic message pad. We collect the details your practice needs, follow your instructions, and deliver messages through the method you select.
We do not replace your clinical judgment. We support your workflow so the right information reaches the right person.
Common call handling examples
- Capture patient name, DOB\, callback number, provider, reason for call, and message details.
- Route urgent after-hours calls according to your on-call instructions.
- Deliver those messages securely via our own SecureMary app or via secure email.
Secure delivery
We deliver all messages securely to support HIPAA rules. Our SecureMary application tells us when you have read the information.
Office overflow
If your phones are busy during the day, we can help reduce voicemails and frustrated patients.
Would you like to discuss your pain points?
Tell us how your practice handles routine messages, urgent calls, and on-call delivery. We can help map that into a clear answering-service workflow.